Accessibility Statement

Our Commitment

Next Level Insurance Group is committed to ensuring that our website and digital services are accessible to all individuals, including those with disabilities. We strive to provide an inclusive online experience that allows everyone to access information about life and health insurance products and services, request quotes, and communicate with our team.

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards as published by the World Wide Web Consortium (W3C). These guidelines provide a framework for making web content more accessible to people with a wide range of disabilities, including visual, auditory, motor, and cognitive impairments.

Measures We Take

Our ongoing accessibility efforts include:

• Semantic HTML structure with proper heading hierarchy and landmark regions
• Descriptive alternative text for all meaningful images
• Sufficient color contrast ratios for text and interactive elements
• Keyboard-navigable interface elements including menus, forms, and buttons
• ARIA labels and roles for interactive components and dynamic content
• Responsive design that adapts to different screen sizes and zoom levels
• Clear, readable typography with adequate font sizes
• Form labels and instructions associated with their respective input fields
• Focus indicators for keyboard navigation
• Support for screen readers and assistive technologies
• Reduced motion options for users sensitive to animations

Known Limitations

While we strive to make all pages and features fully accessible, some content may have limitations. Specifically:

• Third-party embedded content (such as insurance carrier enrollment portals) may not fully conform to WCAG 2.1 AA standards, as these are controlled by external providers
• Certain PDF documents may not be fully accessible; we are working to remediate these
• Newly added content may temporarily lack full accessibility features as we update our site

We are actively working to address these limitations and continuously improve the accessibility of our website.

Alternative Access

If you are unable to access any content or functionality on our website due to a disability, we are happy to assist you directly. You can reach us through the following channels:

• Phone: Call (855) 794-4181 — Monday through Saturday, 10:00 AM to 7:00 PM EST
• Email: support@nextlevelhealthmia.com — we respond within 24 hours
• In Person: Visit our office at 641 NE 128th Street, North Miami, FL 33160

Our agents are available to provide any information or services available on our website through alternative means, at no additional cost.

Feedback

We welcome your feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please contact us:

We aim to respond to accessibility feedback within 5 business days and to resolve reported issues as quickly as possible.

Compliance

This accessibility statement reflects our current efforts and is reviewed and updated regularly. Next Level Insurance Group is committed to complying with all applicable federal, state, and local laws regarding accessibility, including but not limited to the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and applicable state accessibility requirements.